Our Policies
Safety Disclaimer:
Although Enchanted Escapes Scents and Toiletries
tries to be as accurate as possible when describing products and
accessories, Enchanted Escapes Scents and Toiletries cannot
guarantee the accuracy or completeness of the information that is
provided via its Web site, print catalogue, telephone conversations
or written/e-mail correspondence. It is up to the customer to know
the product/ingredients and its effects, as an informed individual.
The contents of our catalogue and Web site have not been evaluated
by the FDA. Information in our catalogue and on our Web site is not
intended to diagnose, treat, cure or prevent any disease.
By purchasing and using ingredients and products sold by Enchanted
Escapes Scents and Toiletries, you agree that you are knowledgeable
about the safe, appropriate storage and use of the accessories and
products that you purchase. You agree to carefully inspect all
products, upon arrival and report any problems or need for
replacement immediately. You agree that you will not hold Enchanted
Escapes Scents and Toiletries liable for any problems that arise
from your storage and use of the products.
Use of Recipes from Enchanted Escapes Scents and Toiletries
The preceding recipe(s) for traditional home
remedies have not been scientifically researched or clinically
tested as a formula for any condition, and we make no claims as to
their effectiveness. These statements have not been evaluated or
approved by the Food and Drug Administration (FDA).
Although the following recipes and information provided on Enchanted
Escapes web site have been traditionally used for thousands of years
in
Although the recommendations, information, and
recipe formulas are in agreement with aromatherapy practitioners,
they have not been clinically tested as a formula for any condition,
and we make no claims as to their effectiveness. These statements
have not been evaluated or approved by the Food and Drug
Administration (FDA)
Pricing:
Due to market fluctuations, prices are subject to change without
notice.
Cancellations:
Cancelled orders will be subject to a cancellation
fee of 20% or $5, whichever is greater.
Order Payment:
If we encounter a problem with processing your order,
such as non-receipt of a PayPal payment or a credit card error, we
will email you regarding the problem. Please be sure to add
orders@enchantedescapes.ca to your address book. We will continue to
try processing your order. If we do not hear from you within 14
days, your order may be cancelled.
Finalizing Your Order:
In an effort to expedite order processing time, we
have automated many of our order processes. We cannot make any
changes to an order once it is finalized. Please check your order
carefully before you finalize it.
Out of Stock Items:
Sometimes a product is available at the time you
place your order, but then becomes Out of Stock by the time your
order is received at the warehouse. In these rare instances, your
charge card may have already been billed for the item. If an item
is Out of Stock after your invoice is processed, you will receive a
credit as soon as the warehouse notifies us of the stock status. If
the Out of Stock item is received within a few days and the amount
is more than $25, we will ship the merchandise once it arrives. If
the amount is less than $25 or if the item is not expected to arrive
within a short period of time, we will credit your charge card for
the item.
Returns:
To ensure the purity of our products, we do not
accept returns on oil or cream base products, so please read the
following carefully. There are absolutely no unauthorized
returns because we cannot guarantee the purity of our merchandise or
resell it once it has left our warehouse. We are not able to issue
credit on unauthorized returns, and merchandise returned without
authorization will be discarded. We cannot accept returns on
clearance items. We are not able to make exceptions to this policy.
Authorized returns are subject to a 20% restocking fee or $5, which
ever is greater.
In the event that we make an error, we
will of course gladly authorize the return of incorrect or defective
merchandise and pay for the return shipping costs. You agree to
carefully inspect all products, upon arrival and report any problems
or need for replacement within 72 hours of arrival.
Our line also carries many accessories items, you may return any unopened merchandise in its original condition, and including original packaging and packing slip within 30 days of receipt and you will receive a full refund, which will be credited back to your credit card minus any shipping, handling or freight charges. Please call 416-807-1190 for authorization.
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Full name and address
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Phone number
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E-mail address
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Packing slip
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Original Order Confirmation Number
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Your reason for returning the merchandise
*Please allow up to 14 business days to process your return or
exchange*
International customers are responsible for any and all customs
duties, taxes and brokerage fees that the package(s) may incur. Any
order returned to us due to rejection by customs will be subject to
our cancellation fee and the return shipping fee. Please be sure of
your country's import restrictions/requirements prior to ordering.
If your package is returned to us marked as
"refused", "unclaimed", or "undeliverable", and you would like to
have it re-shipped, we will unfortunately need to charge a $7.95
re-shipping fee
UPS Canada Standard is the standard method used for most
Canadian deliveries. Some locations within
Handling:
A $2.50 base handling fee is applied to all
non-expedited UPS orders. The base handling fee includes processing
and handling for the first two boxes for your order. For larger
orders, $2 will be charged for each additional box required to
safely ship your order regardless of UPS shipping method. Handling
fees may be higher on exceptionally large orders.
Additional Charges:
The customer is responsible for any additional fees
charged by UPS for address corrections. UPS charges this fee when
packages are missing suite numbers, contain typos including zip code
errors, or contain any other incorrect information that is missing
or inaccurately supplied by the customer within the "Ship To" area
of our order form. UPS also charges for address changes such as
dropping off your package at any address other than the one provided
in the "Ship To" area of the order form. The UPS address correction
fee is $5 per box for US addresses, $10 per box for Canadian
addresses. The fee may vary in other countries. We reserve the right
to charge for these fees as soon as we are notified of them.
Processing Time:
Orders placed online are generally shipped within 48-72
hours
PayPal Users:
Please be aware that payments made though PayPal may
occasionally take a few days to clear. We have also discovered that
their system sometimes goes down. This can prevent us from
confirming the receipt of payment. We are not responsible for any
delays in processing orders paid for through PayPal.
Orders cannot be shipped until your payment clears. Orders of $150
or more paid for via PayPal must be shipped to an address that the
PayPal system lists as being CONFIRMED. Please note that this is
separate from verifying your account. You are able to confirm your
address by logging into your PayPal account, going into the Profile
Summary area, selecting Street Address, and then by clicking on the
Confirm button on the bottom of the page. PayPal's confirmation
procedures may change, so if you have questions, please contact
PayPal.
Hotmail, RoadRunner, GMail and
Hotmail, RoadRunner and AOL have strict methods in place
to prevent unwanted e-mails from being delivered to the mailboxes of
its subscribers. Unfortunately, their default filter settings can
prevent their subscribers from receiving important emails regarding
their online purchases. Enchanted Escapes Scents and Toiletries is
not responsible for order delays caused by your e-mail filters
preventing our e-mails from reaching you. We encourage you to
please adjust your spam filter settings so that you can receive
e-mails from our Enchanted Escapes Scents and Toiletries e-mail
addresses. For America Online users, there are several ways to
setup your account so that AOL will deliver e-mails from us. Please
go HERE to make sure your account is setup to
receive these important e-mails before completing your online order
with us.
